Frequently Asked Questions

No, in that it's not coated with a non-stick coating like Teflon. Yes, in that enameled cast iron has beautiful and natural nonstick properties. Best results come from pre-heating the pan for 2-3 mins and using adequate amounts of oil or fats also pre-heated.

Avoid letting food sit in the cast iron after cooking, drain any oil or fat, and wash it right away after it cools down. Food buildup and oil saturation in the enamel can damage the coating and cause sticking.

Accidents happen ;( If you drop or bang your Milo on a hard surface it can chip. While our warranty doesn't cover damage to the enamel caused by accidents, have no fear! If the chip is on the exterior, the chipped enamel shouldn't effect the cookability (our word, we made it up) of Milo cookware and even adds a bit of character.

Dry your cookware thoroughly after washing. Also, a little dab of cooking oil on any exposed cast iron will keep it looking good and protect it from rusting.

Yes! Most glass tops recommend not cooking with cast iron, but as Milo products are enamel coated you should be fine. Just check your manufacturer's instructions and always lift the pots, don't slide them on the glass to avoid any scratches.

Great question. Our pots are manufactured with the same technique, equipment, materials, and attention to detail. What we don't have: a large team, middlemen, sales representatives, distributors, or brick and mortar stores. From the factory to you—that's why.

Milo orders ship free within the contiguous continental US, excluding Alaska, Puerto Rico, and Hawaii. Orders usually arrive within a week in the Continental US. Expedited Shipping is available for $15 and up, depending on the size and weight of your order. We'll show you your expedited shipping cost at checkout.

Need to make a return? No problem! To get your return process started, please send us a note at [email protected] with your order number and the reason for your return. To accept your return it needs to be unused and in its original packaging. Be sure to indicate your order number on/in the parcel so we can identify it quickly. Please send your return to the following address: Salt Lake City, UT facility: 1971 S. 4490 W., Suite H, Salt Lake City, UT 84104 US 

Tracking your order is easy. Once you receive your order confirmation, we'll package it up and get it out our door on its way to yours. We'll follow up with tracking in a follow-up email once it ships. If you misplaced the email, just let us know.

Just outside of Beijing, China. We carefully selected our factory after a two-year research and development process for their extremely high quality, workmanship, and great working conditions.

They're a natural byproduct of slow cooking. We like to embrace the patina (character!) but if you prefer to keep your cookware pristine, you can usually remove them by rubbing them down with a non-abrasive cleaning product or dish soap. To help prevent marks, you can brush the inside of your pot with vegetable or canola oil once every few months.

Enamel is a resilient glass. It's tough, but like any glass, it can scratch. Over time, you'll begin to see slight signs of wear, most of which can be cleaned with a little warm water and soap. With heavy use, you may start to notice grey feathering on the enamel as a result of it expanding and contracting with temperature change. Worry not, as it doesn't affect the function of the piece.

Milo cookware can be used on all types of cooking surfaces: gas, electric solid plate or radiant ring, ceramic glass, induction and in the oven up to 500°F.

Cast iron is a compound of carbon-enriched iron. It also contains silicone, manganese, phosphorus, and sulfur.

Yes, Milo cookware has been tested and is free from the 800 chemicals and compounds included presently in Prop 65.

All Milo products are dishwasher safe. We like to hand-wash because it's easy to clean and helps your products last even longer, but it's your choice.

Cast Iron is heavy, by nature. The thicker the walls are, the better the heat retention!

We think the nubs are a gimmick and our whole philosophy is streamlining the cooking process with as few distractions as possible.

Other brands sometimes claim their nubs are for basting. With our lid and every other lid without nubs, basting occurs naturally. Steam rises, collects on the interior of the lid, then drops back down into the pot, naturally and evenly.

Yes! The handles are a part of the cookware and will get very hot. Always use mitts or potholders. Our lid knobs are made of stainless steel and will also get really hot, so please be careful! To avoid burns always use oven cloths or oven gloves when you pick up your pieces.

Our top recommendations are silicone, wood and heat resistant plastic. If you love the weight or feel of metal, we get it. We just advise that you don't scrape on the enamel bottom or sides. 

We recommend simmering on a medium heat which is gradually reduced. Due to the unparalleled heat distribution of cast iron, it is not necessary to cook at high temperatures. That said, if high-heat is the only way you like to cook, we recommend gradually raising the temperature to avoid thermal shock.

• A slow simmering process at low temperatures gives a more intense flavor to your food
• Most simply, cast iron retains and evenly distributes heat for a long, long time
• It retains the heat for longer and keeps the food warm until you are ready to serve it
• The heavy lid ensures that moisture is retained and that dishes acquire a more complex, rich flavor profile

No. Our coatings act as the seasoning. The only exception is we recommend periodically applying a thin layer of oil to the exposed cast iron ring around the top of the pot and bottom of the lid after drying thoroughly. 

We offer a limited lifetime warranty. That means, if at any point in the lifetime of your cookware it becomes unusable due to a defect in the product, we'll replace it, free of charge. Please be sure to read out care instructions prior to using Milo cookware to get the best results and a long life out of your new enameled cookware.

For the lifetime of the product, Milo will replace any item found to be defective in material or craftsmanship when subject to normal home use and cared for per the care and use instructions. Minor imperfections, surface marks as a result of shipping, and minor color imperfections are natural and normal and only add character. Our lifetime warranty excludes damage from misuse, abuse, improper care & cleaning, neglect, accident, fire, or commercial use. 

Remove all packaging and give your Milo a wash with some hot soapy water. Rinse and dry thoroughly.

Milo cookware can be used on all types of cooking surfaces: gas, electric, solid plate, radiant ring, ceramic glass, induction and in the oven! When using any glass-topped stove, always lift the pan when moving it; never slide it, as this may damage the stove-top or the base of the pan.

Milo products perform best on a medium or low heat, including frying and searing. Allow the pan to heat gradually and thoroughly for even and efficient cooking results.

High heat temperatures should only be used for boiling water for vegetables or pasta, or for reducing stocks or sauces. Things can get a bit sticky when over heating as cast iron holds heat so well.

Before washing your Milo be sure to let it cool down a bit and never put a hot pot in cold water as this could shock the enamel and damage it.

Enamel is different than nonstick and seasoned raw cast iron, and as such, dry cooking not recommended unless you're toasting spices or seeds on low heat.

You should pre-heat your cookware, making sure your oil/butter/water/sauce is completely covering the bottom. Be sure to NOT allow it to reduce down to 'dry' or it could damage the enamel.

Our top recommendations are silicone, wood and heat resistant plastic. If you love the weight or feel of metal, we get it – we just advise that you don't scrape on the enamel bottom or sides. 

Again as mentioned about hot and cold don't mix well with enamel coated cast iron so be sure to let your cookware cool down a bit before washing and never put a hot one in cold water.

Soft abrasive pads or brushes can be used to give you Milo a clean with warm soap water but avoid metal pads or harsh abrasive cleaners as they can damage the enamel.

Be sure to dry your Milo thoroughly before storing and don't store in a cupboard that may get moisture/steam inside or the enamel could break down. Of course if your like us you may just leave it on your stove top as it looks so good ;)

Milo products are dishwasher safe! Just again, be sure to dry in completely after cleaning.

The top of the base and rim on the lid of the dutch ovens and skillet are non-coated cast iron to create the best seal possible. As the cast iron is exposed after drying you should regularly apply a thin layer of cooking oil to avoid rusting.

If you drop or bang your Milo on a hard surface it could chip. While our warranty doesn't cover damage to the enamel caused by this have no fear! The chipped enamel shouldn't effect the cookability of your Milo and even adds a bit of character. You do want to take care though to dry thoroughly after washing a little swipe of cooking oil on any exposed cast iron will keep it looking good and protect from rusting.